Refund policy

Meals are prepared for you, so here's how refunds work.

You'll get a full refund if

• The restaurant cancels your order or can't provide the meal.
• The restaurant is closed when you arrive during its listed opening hours.
• The meal is unsafe to eat, or is significantly different from what was described.
• You were charged more than once for the same order.
• A dine-in deal where the restaurant can't seat you and you don't want it as takeaway.

We can't refund

• No-shows: pickup meals not collected before the restaurant closes that day, or dine-in deals where you don't arrive before dine-in ends that day. The restaurant has already made your meal or held your seat.
• Change-of-mind cancellations after the 5-minute cancellation window, or once the restaurant has marked your order ready.

Cancelling

Changed your mind? You can cancel within 5 minutes of ordering, as long as the restaurant hasn't marked your order ready. Use "Cancel order" under Your orders or in My account and you'll be refunded in full automatically.

How to ask for a refund

Use the Help page (or email support@budgetmymeal.com.au) within 48 hours of your order, with your pickup code and what went wrong. Approved refunds go back to your original card, usually within 5–10 business days.

This policy doesn't limit your rights under the Australian Consumer Law.