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How can we help?

Find my order

Lost your pickup code? Enter the mobile number and first name you ordered with.

How does Budget My Meal work?

Local kitchens list meals at a lower price. You pay in the app, get a pickup code, and collect your meal from the restaurant while they're open.

When can I pick up my order?

After paying you'll see roughly when it'll be ready (usually 10–20 minutes). Pick it up any time before the restaurant closes that day. If you turned on notifications, we'll tell you when it's ready.

What do I show at the counter?

Your pickup code (it starts with BMM-). You'll find it on the home page under "Your orders", in My account, and on your payment receipt. Lost it? Use "Find my order" at the top of this page.

Can I cancel my order?

Yes, within 5 minutes of ordering, as long as the restaurant hasn't marked it ready. You get a full refund automatically. Use "Cancel order" under Your orders or in My account.

The restaurant was closed or didn't have my meal. What now?

Sorry about that! Send us a message below with your pickup code and we'll refund you in full.

When will I get my refund?

Approved refunds go back to your card straight away; your bank usually shows them within 5–10 business days.

Where can I find allergen information?

Each meal page shows the allergens the restaurant has told us about. If you have an allergy, please also check with the restaurant before you eat.

What if I can't make it?

Cancel within 5 minutes of ordering for a full refund (as long as the restaurant hasn't marked it ready). After that, if you don't pick up before closing, or don't arrive for a dine-in deal before dine-in ends that day, it's a no-show and can't be refunded, because the restaurant has already made your meal or held your seat.

Do you deliver?

No. Deals are pickup or dine-in, never delivery. That's how the prices stay low.

How do dine-in deals work?

Deals marked 🪑 Dine-in are eaten at the restaurant. Pay in the app and choose when you'll arrive, then show your code to staff. The deal is already paid for; drinks and any extras are paid at the restaurant. Seating is walk-in and subject to table availability, except for deals for 4 or more people, Birthday and Family & groups deals, where the restaurant holds a table for your arrival time. If there's no table, staff can serve it as takeaway or refund you in full.

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